Shipping & After-sales Policy

Part 1 Shipping Policy

 

We provide global direct delivery service for every customized and ready-to-ship modified controller from our China production warehouse.

Complete standard customs declaration documents will be attached to each parcel to reduce the risk of customs detention for overseas customers.

• Free Shipping: Enjoy free shipping on orders over $200. Customers who spend over this amount can benefit from fast and secure shipping at no extra cost.

• Standard Shipping Fee: A $10 standard shipping fee will apply to orders under $200. We are committed to providing efficient shipping to ensure your product arrives safely.

 

1. Ready-to-Ship Mods

All pre-modified finished controllers are in stock, orders will be dispatched within 48 hours after payment confirmation.

2. Custom Personalized Controllers

All custom orders are produced on demand according to your selected configuration, the whole production usually takes 2–3 weeks before shipment.

 

After the goods are dispatched, you can track the full logistics transportation trajectory by entering your order number on our tracking page. We will also send real-time logistics update emails to your reserved mailbox automatically.

 

Part 2 After-sales Service Policy

 

Our unified after-sales maintenance center is located in China, supporting batch return and replacement for defective controllers.

 

1. Factory Defect Treatment

If the controller you received has factory hardware failures, abnormal buttons, lagging joysticks or other quality problems caused by production, you can collect multiple faulty devices and mail them back to our designated warehouse regularly, we offer free maintenance or new replacement service without extra charge.

2. Scope Not Covered By Free After-sales

Damage caused by man-made drop, liquid soaking, private disassembly and unauthorized self-modification is not included in the free repair policy.

3. Partner After-sales Support

For our global agents and streamer partners, we take full responsibility for all customer after-sales communication. Partners do not need to communicate maintenance details with their audiences one by one; our official customer service team will handle all consultation and problem solving independently.

 

If you have any questions about delivery time, customs clearance or after-sales return, you can contact our support team through the Contact Us page at any time.